FACTORS THAT INFLUENCE THE PERCEIVED RISK TOWARDS E-WALLET PLATFORM IN MALAYSIA

Abstract

Among mostly used platform in fintech industry is the e-wallet service. As technology progresses, doing financial transactions through online platform is also susceptible to certain risk, e-wallet platform included. 231 young adult aged between 18 to 30 years old in Malaysia involved in this study. The data collected via online platform using snowball sampling. Exploratory factor analysis was executed to determine the appropriate perceived risk factors among young adult in e-wallet platform. The finding suggested seven factor that influence the perceived risk, with the factor most explained are Behavioural Intent, Perceived Security, Perceived Privacy Risk, Perceived Usefulness, Trust, Perceived Overall Risk and Perceived Performance Risk as the factor influenced the perceived risk towards e-wallet platform in Malaysia.